Shipping policy
NovaMart Shipping Policy
Last Updated: October 25, 2026
At NovaMart, we aim to provide a smooth, reliable, and convenient shopping experience for all our customers.
1. Order Processing Time
Orders are generally processed within 1–3 business days after confirmation. Processing times may vary depending on product availability and supplier requirements.
2. Shipping and Courier Services
For deliveries within Pakistan, NovaMart may use the following courier services, depending on the delivery location and service availability:
- Leopards Courier
- TCS
- PostEx
- Pakistan Post
The courier service used for an order will depend on the destination, package requirements, and availability.
3. Estimated Delivery Time
Delivery times depend on the destination, courier service, and product availability. Estimated delivery times will be shared at checkout or through order confirmation where available.
Delays may occur due to public holidays, weather conditions, operational issues, or other circumstances beyond our control.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated before the order is confirmed. Any free-shipping offers will be clearly mentioned on our store.
5. Order Tracking
Where tracking is available, tracking details will be shared with customers after dispatch. Please allow some time for tracking information to become active.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and delivery locations. COD availability and payment terms will be communicated before the order is confirmed.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses and contact details. Please contact us promptly if any information needs to be corrected. Changes cannot be guaranteed once an order has been dispatched.
8. Delayed, Lost, or Damaged Shipments
If your order is delayed, appears to be lost, or arrives damaged, please contact our customer support team. We will review the issue and assist you according to our applicable policies.
9. Contact Us
For shipping-related questions, please contact:
Store Name: NovaMart
Customer Support Email: nadiabb930@gmail.com
Thank you for shopping with NovaMart. We appreciate your trust in us.